Once you place an order with us, you will receive a confirmation on your registered mobile number/email ID. Your order will then be dispatched in 2 working days and delivered to you within 7-10 business days.
All our dispatches are processed from our warehouse and head office, which is located in Hyderabad.
Yes, at NSJ, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and Credit Card information through our systems.
We accept a variety of secure payment methods to ensure a seamless shopping experience for our customers.
Our accepted payment options include:
1. Debit and Credit Cards: We accept major cards such as Visa, MasterCard, RuPay, and American Express.
2. Digital Wallets: Payments through popular wallets like Paytm, PhonePe, and Google Pay are supported.
3. Net Banking: Direct bank transfers from various Indian banks are available.
All transactions are processed through a secure online server, ensuring the safety of your personal and financial information.
We offer free shipping within India, for all orders above Rs. 2,500. Shipping rate will be charged on order orders below Rs. 2,500 which will be calculated at the checkout based on products, weight, location etc.
We endeavour to dispatch all orders within 2-3 business days. Once the package has been dispatched, the shipping details and tracking number will be shared with you, that will help in tracking the status of your order.
We retail 100% original freshwater and saltwater pearls in different sizes and colours.
Yes, we do customise pieces. For further details or to place a custom order with us, please connect with us on WhatsApp [+91-8074913665] or contact@namratashahjewellery.com
All our NSJ pieces are handcrafted and set in customised hypoallergenic brass. Our pieces are nickel-free, lead-free and cadmium-free.
The type of pearls used in each product, along with the other important details, is mentioned in the product description of each product page.
Each of our pieces comes beautifully securely packed in our brand's packaging, designed with soft cotton-padded plastic boxes.
To top it off, every NSJ piece includes a 'Care Tips' card to help you cherish our product for years to come along with an appreciation note that grants you 10% Off on your next purchase with us (no coupon code required).
Returns and exchanges will only be accepted if your order is damaged in transit or you have received the incorrect product from our end. In this case, you must notify us within 3 days of receiving the package.
No, there will be no option of return/exchange/replacement on sale items, pre-orders or customised orders.
Yes, we do get fresh stock of products that have been sold out. Since our products are all handcrafted, it could take upto 3-4 weeks to replenish the stock. Please note that our limited edition pieces might not be re-stocked once sold out.
